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Fair Access to Care Services

Eligibility - Fair Access to Care Services

There is a wide range of community care services, for example, arranging help in the home, a day care service or making arrangements for providing a place in either a residential or nursing home.

In order to establish whether an individual is eligible for a community care service, there are three stages to go through.

  1. Stage One: Qualifying for a Community Care Assessment
    Contact the Access centre to find out if you qualify.
    Email or call 0845 607 2000.
  2. Stage Two: Community Care Assessment to work out needs
    Find out more about care assessments.
  3. Stage Three: A decision as to whether the individual is eligible to receive a service under Fair Access to Care Services

Eligibility Framework

There are four bands to the eligibility framework which are as follows;

  • Critical
  • Substantial
  • Moderate
  • Low

Needs Assessment

Needs are categorised as presenting needs and eligible needs. The purpose of the assessment of needs is to identify and evaluate an individual's presenting needs and how they constrain to support his or her capacity to live a full and independent life. During the assessment process information of all presenting needs is gathered and then evaluated against the risks to the individual's: -

  • Autonomy;
  • Health and Safety;
  • Ability to manage daily routines;
  • Involvement in family or wider community life.

If an individual is assessed as having eligible needs, they may nevertheless be required to pay for or make a contribution toward some community care services. See our social care and money section for more details about charges.

Information Download

 Eligibility - Fair Access to Care Services Guide (PDF 98 KB) which includes the stages in detail and a breakdown of the four bands of eligibility. 

 Fairer Charging Frequently Asked Questions Leaflet (PDF 153 KB) / Easy Read Version (PDF 1.6 MB) 

Find out more

You can ask for help yourself or you may ask someone such as a relative, friend or health professional to contact us on your behalf. In the first instance contact should be made with a Customer Services Advisor at:

The Access Centre.
Tel: 0845 607 2000

Alternatively contact

  • Worcestershire Royal Hospital - 01905 760700
  • Alexandra Hospital - 01527 503873
  • Worcestershire Carers Unit - 01905 728824
  • Emergency Duty Team (Out of hours service) - 01905 768020

Further Information

In this section

More Information

See also in our website

External websites

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This page was last reviewed 9 January 2014 at 8:46.
The page is next due for review 8 July 2015.