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Consumer Relations

Consumer Relations Service

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Consumer Relations is responsible for managing all types of representations (comments, compliments and complaints) about County Council services, including statutory Social Care Services functions.

The Consumer Relations Unit:-

  • Monitors all representations;
  • Independently investigates complaints;
  • Produces reports with recommendations for improving services;
  • Provides statistical data and analysis for all Directors;
  • Advises and assists in staff training on complaints handling.

Further Information

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More Information

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This page was last reviewed 13 June 2014 at 8:52.
The page is next due for review 10 December 2015.