Consumer Relations Service
Consumer Relations is responsible for managing
all types of representations (comments, compliments and complaints)
about County Council services, including statutory Social Care
Services functions.
The Consumer Relations Unit:-
- Monitors all
representations;
- Independently investigates
complaints;
- Produces reports with
recommendations for improving services;
- Provides statistical data and
analysis for all Directors;
- Advises and assists in staff
training on complaints handling.
Adult Social Care Complaints Forms
Children's Social Care Complaints Forms
Corporate Complaints Form
This page was last reviewed 15 May 2013 at 16:43.
The page is next due for review 11 November 2014.