Search Suggestions
Close Search Suggestions
A - Z of Resident Services:
You are here:
Consumer Relations

Consumer Relations Service


Consumer Relations is responsible for managing all types of representations (comments, compliments and complaints) about County Council services, including statutory Social Care Services functions.

The Consumer Relations Unit:-

  • Monitors all representations;
  • Independently investigates complaints;
  • Produces reports with recommendations for improving services;
  • Provides statistical data and analysis for all Directors;
  • Advises and assists in staff training on complaints handling.

Further Information

In this section

More Information

See also in our website

External websites

Was this information helpful?

Please rate the content of this page
Would you like to provide any additional comments relating to the content of this page? Your feedback will help us to improve the content of our web pages

This page was last reviewed 13 June 2014 at 8:52.
The page is next due for review 10 December 2015.