Education Investigation Service (EIS)
(Formerly the Worcestershire Education Welfare Service)
The Education Welfare service has now ended. The Education
Investigation Service (EIS) is the Local Authority’s statutory
service for the enforcement of school attendance and other
education related legal interventions.
All parents have a legal duty to ensure their
children receive a suitable full-time education. If a parent fails
to ensure that their child attends regularly at the school where
they are registered, the parent can be guilty of an offence.
The Local Authority has a duty to ensure that
parents fulfill this responsibility. Though enforcing school
attendance is the primary area of work for the EIS, the service
also undertakes other important duties.
Penalty Notice Code of Conduct Revised November 2013 (PDF 85
In enforcing attendance, EIS have a variety of
powers to help them ensure that children are properly educated:
School Attendance Orders
When a parent does not secure a place for a
child at a school or educates them elsewhere, then a school
attendance order can be issued requiring you to register a child at
a named school. Failure to comply with the order is an offence and
upon conviction you may be fined up to £1000.
Fixed Penalty Fines
These are an alternative to court and have two
payment schedules. If paid in 21 days the fine is £60. If you go
over 21 days the fine doubles to £120. If you fail to pay the fine
within 28 days you can be prosecuted.
A fine can be issued if you take holidays in
term time. A fine can be issued for absence from school. A fine can
be issued if a child is excluded and seen in a public place.
Education Supervision Orders (ESO)
In some circumstances we can apply to the
court for an ESO which will share parental responsibility between
the parent and the EIS. If you fail to follow directions under the
order you may be fined up to £1000 or Social Care may investigate
the child’s circumstances.
A Parenting Order will require you to attend
parenting groups to develop your parenting skills to help to manage
your child’s behaviour. If you breach the order you may be fined up
Education Investigation Officers undertake
enquiries upon receipt of a complaint from a school, other
professionals or a member of the public that a child is not
attending school on a regular basis, or is continually late after
registration has closed.
On some occasions it may only be necessary to
issue a formal written and verbal warning. If these warnings are
not complied with, officers will interview witnesses from the
school and other agencies that the parent may be involved with and
compile a range of evidence. It may be necessary to interview a
parent under caution to establish their account of events before
deciding to place the matter before the Magistrates Court.
If found guilty of the offence at the lower
end, upon conviction the parent may be fined up to £1000. If found
guilty at the higher end for the aggravated offence, upon
conviction the parent may be fined up to £2500 and/or 3 months
imprisonment. If the parent fails to attend Court for the
aggravated offence we shall seek a warrant to secure attendance.
Schools and families are expected to work together to resolve
Support should be offered to children and
families when pupils are experiencing difficulties in school or
welfare issues are disrupting their education. Schools have a duty
to notify the Local Authority of any child or young person who have
10 consecutive days of unauthorised absence and/or a pattern of
irregular attendance that they cannot resolve.
However, where school’s are unable to improve
a pupil's attendance they will refer the pupil to the Local
Authority. Schools are likely to refer a case to the Local
- a pattern of irregular attendance is
continuing or getting worse
- parents are refusing to discuss with the
school ways of improving a child's attendance or will not accept
their responsibility for ensuring the child attends school
- parents are refused leave for a family
holiday in term time but the child is absent anyway
EIS will investigate the school's concern on
behalf of the Local Authority and will respond
If you are a concerned parent or have some questions about
school attendance or need support please contact the school
where your child is a registered pupil or the Early Help Hub by
calling 01905 822666 or email mailto:firstname.lastname@example.org.
By letter, to Early Help, Wildwood, Wildwood Drive, Worcester
If you have any issues or questions you can get in touch with
the right people from the Education Investigation Service (EIS)
team via the Contact Information page.
Get in touch with us for more information
Education Investigation Service, Schools and Setrtings/Inclusion
Learning and Achievement
Woircestershire County Council
County Hall Campus
PO Box 73
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This page was last reviewed 15 November 2013 at 16:18.
The page is next due for review 14 May 2015.