Cleansing and maintenance of a private sewer outside
of a property boundary is the responsibility of the sewerage
undertaker. Please note that any enquiries regarding sewers
should be directed to Severn Trent Water Ltd on 0800 7834444
What can you do to prevent a problem occurring
Many blockages and other problems could be prevented through
- Do not dispose of fats or oils into the drain as they cool
down and set as a hard scale.
- Do not dispose of bulky sanitary items such as nappy liners
- Do not apply permanent landscaping over inspection covers as
they are needed for access to clear blockages.
- Take care if you are considering planting deep-rooted trees
such as willows, as the roots often enter sewers and drains.
- Check to see whether your property insurance covers you for
drainage problems. If not, it is possible to take out separate
cover for this. It is important to check the amount of cover as you
may not be insured for private pipes outside your property
Who is responsible?
Worcestershire County Council is responsible for maintaining
highway drainage. The county council is responsible for the removal
of surface water from the carriageway and footway as quickly as
possible under normal weather conditions.
What we need from you
Description of problem and location. Please provide as much
information as possible. Your contact details in case we need
clarification of the area concerned.
How to Report it
To report a problem with a highway use the
online reporting form or alternatively please contact the
Worcestershire Hub on 0845 6072005
What we will do
In accordance with our Service Level Agreement, we will look at
all reported issues within 28 days. However, where we are advised
that this is urgent, inspections and resultant works will be
- National Flood
- Worcestershire's Trader Register is a free online directory of
home improvement trades people who have given their commitment
to provide good workmanship.
- Highways Agency
The Highways Agency is an Executive
Agency of the Department for Transport (DfT), and is responsible
for operating, maintaining and improving the strategic road network
in England on behalf of the Secretary of State for Transport.
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This page was last reviewed 7 October 2013 at 17:05.
The page is next due for review 5 April 2015.