As part of the Government’s Best Value improvement programme, all local authorities across the country were required to carry out a survey of residents to find out what people think of a range of services in their local area.
The surveys took place every three years, the first survey took place in the year 2000, the next in 2003 and the last in 2006.
To ensure results were comparable between local authorities the Government set the format and the content of the survey, additional rules were created in 2006 to improve comparability. The rules stated that all surveys must be completed during a set time period and all surveys must use a set methodology.
The survey asked questions about services such as household waste and recycling centres, public transport information, the local bus service and cultural and recreational activities/venues.
The aim of the survey was to monitor satisfaction with services and the results also:
The survey process was administered by the Audit Commission on behalf of the Department for Communities and Local Government (DCLG). The 2006/07 BVPI user satisfaction survey took place between 1st September and 30th November 2006.
Each local authority was provided with a random sample of addresses in their local area, selected from a postcode address file (PAF). 3,000 selected residents in Worcestershire were sent a postal survey to complete. All local authorities were set a target to achieve at least 1,100 completed surveys by the closing date of the 30th November 2006. In Worcestershire, a total of 1,625 surveys were returned by the closing date representing a response rate of 54%.
A copy of the survey and our Q&A can be found below:
Alternatively to find out more, visit the Audit Commission website.
For more information about the survey contact Claire Bloss, Principal Research Analyst on 01905 822020 or email firstname.lastname@example.org.