Eligibility - Fair Access to Care Services
There is a wide range of community care services, for example,
arranging help in the home, a day care service or making
arrangements for providing a place in either a residential or
In order to establish whether an individual is eligible for a
community care service, there are three stages to go through.
- Stage One: Qualifying for a Community Care Assessment
- Stage Two: Community Care Assessment to work out needs
- Stage Three: A decision as to whether the individual is
eligible to receive a service under Fair Access to Care
There are four bands to the eligibility framework which are as
Needs are categorised as presenting needs and eligible needs.
The purpose of the assessment of needs is to identify and evaluate
an individual's presenting needs and how they constrain to support
his or her capacity to live a full and independent
life. During the assessment process information of all
presenting needs is gathered and then evaluated against the risks
to the individual's: -
- Health and Safety;
- Ability to manage daily routines;
- Involvement in family or wider community life.
If an individual is assessed as having eligible needs, they may
nevertheless be required to pay for or make a contribution toward
some community care services – See our
Charges for Services information.
Whether or not you meet the eligibility criteria for County
Council funded services, our Access Centre can provide you with
advice and information about sources of help and support within the
Download the full Eligibility - Fair
Access to Care Services information (PDF
98 KB) which includes:
- The stages in detail
- Breakdown of the four bands
print version of the Eligibility - Fair Access to Care Services
information (PDF 103 KB).
The Department of Health: Fair access to care services
Guidance on eligibility criteria for adult social care.
Visit the DoH website.
Find out more
You can ask for help yourself or you may ask someone such as a
relative, friend or health professional to contact us on your
behalf. In the first instance contact should be made with a
Customer Services Advisor at:
Tel: 0845 607 2000
- Worcestershire Royal Hospital - 01905 760700
- Alexandra Hospital - 01527 503873
- Worcestershire Carers Unit - 01905 728824
- Emergency Duty Team (Out of hours service) - 01905 768020
- Care Choices -
Information about available care options and help to identify
relevant care providers.
- Care Quality Commission - Get
free, independent reports on the quality of your local homes and
care services to help you make an informed choice.
- Carewise -
Services and activities to support your care needs and general
- Counsel and Care
- National charity working with older people, their
families and carers to get the best care and support.
Disability Living Allowance - Information from
This page was last reviewed 26 March 2013 at 13:07.
The page is next due for review 22 September 2014.