Customer Engagement in Social Care
“Participation is more than developing a policy and
implementing it. It is about all members of an organisation
being committed to participation and recognising that it will
involve sharing power with users and carers.” - SCIE (Social Care
Institute for Excellence): Practice Guide: the participation of
adult service users including older people in developing social
care. March 2006.
We know that the best services can only be
provided if we take into account the experiences, ideas and
contributions of service users and carers in the County. Over a
number of years we have developed a variety of ways of how you can
be involved in telling us how you think social care services can
become more focussed on the person who needs them; this can be done
on-line, in person, by attending meetings and consultative groups
and completing questionnaires.
If you want to work with us then contact the Customer Engagement
Customer Engagement Team,
Adult Services and Health,
P.O. Box 372,
Phone: 01905 766929
Or email: firstname.lastname@example.org.
The Social Care Institute for Excellence
(SCIE) improves the lives of people who use care services by
sharing knowledge about what works. They are an independent
charity working with adults, families and children's social care
and social work services across the UK. They also work closely with
related services such as health care and housing.
- Care Choices -
Information about available care options and help to identify
relevant care providers.
- Care Quality Commission - Get
free, independent reports on the quality of your local homes and
care services to help you make an informed choice.
- Carewise -
Services and activities to support your care needs and general
- Counsel and Care
- National charity working with older people, their
families and carers to get the best care and support.
Disability Living Allowance - Information from
This page was last reviewed 23 September 2013 at 10:19.
The page is next due for review 22 March 2015.