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Contacts and Publications

Customer Engagement in Social Care

Participation is more than developing a policy and implementing it.  It is about all members of an organisation being committed to participation and recognising that it will involve sharing power with users and carers.” - SCIE (Social Care Institute for Excellence): Practice Guide: the participation of adult service users including older people in developing social care.  March 2006.

We know that the best services can only be provided if we take into account the experiences, ideas and contributions of service users and carers in the County. Over a number of years we have developed a variety of ways of how you can be involved in telling us how you think social care services can become more focussed on the person who needs them; this can be done on-line, in person, by attending meetings and consultative groups and completing questionnaires.

 

Contact Us

If you want to work with us then contact the Customer Engagement Team

Write to:

Customer Engagement Team,
Adult Services and Health,
County Hall,
P.O. Box 372,
Worcester
Worcestershire.
WR5 2XE.

Phone: 01905 766929 
Or email:  acsengagement@worcestershire.gov.uk.

 

Related Links

The Social Care Institute for Excellence (SCIE) improves the lives of people who use care services by sharing knowledge about what works. They are an independent charity working with adults, families and children's social care and social work services across the UK. They also work closely with related services such as health care and housing.

Carewise - choosing your support, your way

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This page was last reviewed 30 January 2014 at 11:40.
The page is next due for review 29 July 2015.