Domiciliary Care Providers Portal

This site has been developed to help providers keep abreast of what is relevant to them within the County Council.

We are seeking your questions to develop an online questions and answers page which will be implemented in the near future. If you have a question you would like answered please email the Contracts Team mailbox.

Your question will be responded to within 1 working day and an answer provided within 28 days.

Worcestershire Domiciliary Care Providers Forum

Forums are held on a quarterly basis for domiciliary care providers who hold a Preferred Provider or Spot contract with Worcestershire County Council.

•  Agendas, meeting minutes and attachments are available online.

Monitoring Process

The County Council aims to monitor all contracted domiciliary care providers annually. This will involve either a full monitoring exercise (site audit, service user visits and staff feedback) or an annual monitoring review (site audit).  Please click on the links below for an explanation of the monitoring process, contract specification and relevant appendices that accompany the full monitoring report.

• Explanation of monitoring process (PDF 47 KB) 
• Monitoring guidance (PDF 79 KB)  
• Specification for Domiciliary Care Services for Older People and People with Physical Disabilities - appendix 2 of contract (PDF 176 KB) 
• Appendix A – Service User Questionnaire (Word 305 KB) 
• Appendix B – Staff Questionnaire (Word 271 KB) 
• Appendix C – Provider Site Visit Form (Word 338 KB)              

Key Contacts and Useful Links

For information on the below Worcestershire County Council Contacts see our Key Contacts Page or use the links below: 

• Brokerage
• Social Work Teams 
• Contracts 
• Joint Commissioning Unit 
• Learning Development and Wellbeing Centre
• Safeguarding
• Access Centre      

For information on our external stakeholders please click on the links below to be directed to their website:

• Association of Care Trainers (ACT)
• Care Quality Commission (CQC)
• British National Formulary (BNF)
• UK Homecare Association (UKHCA)
• Skills for Care

Quality Standards

The links below direct you to quality standards and procedures that contracted providers are required to adhere to:

• CQC Essential Standards of Quality and Safety
• Skills for Care Induction Standards  
• West Midlands Safeguarding Adults Policy and Procedure

This page was last reviewed 8 May 2013 at 19:37.
The page is next due for review 4 November 2014.