Worcestershire Active Voices (WAVES)
Worcestershire Active Voices or WAVES are a panel
of service users who help run the Supporting People program in
Worcestershire. WAVES was set up to make sure that service users
have a say in the main areas of Supporting People.
WAVES was set up to make sure that service users have a say in
the four main areas of Supporting People:
- Buying new services
- Reviewing current services
- Developing services
- Running of Supporting People
It's very important to have service user involvement in all of
these areas so Supporting People can make sure that their services
are what services want and need. Anyone in a Supporting People
service can get involved in any of these four areas.
The WAVES group has written the Supporting People User
Involvement strategy and this tells how you can get involved and
what the goals are for involvement over the coming year.
There are many ways that you can get involved in the Supporting
People program and these fall under four main types
- Individual – having a say in your support by telling your
support provider what your needs are and putting together a support
plan to work towards goals you choose. Every service user should be
involved in their support planning.
- Service – you can do this by getting involved with any groups
that your provider has such as residents' committees or service
user groups. You can also be involved in Supporting People reviews,
this is when Supporting People comes and checks out the quality of
its services. You will be asked if you want to talk to the
Supporting People team or complete and questionnaires so you can
tell them about the service you get. Finally, you can become a
service user reviewer, this is someone who is either using a
service now or who has used one and now assists on service reviews.
They go out and talk to other service users about the support they
get and then help to write the report on that service. If you would
like more information on becoming a service user reviewer you can
email the team.
- Running the program – The WAVES group are involved with the
running of the Supporting People and have a seat on the group that
runs Supporting People called the Commissioning Body. This group
make all the major decisions about Supporting People and the WAVES
members ensure that service users are considered in all these
- Access and information – you can help us make sure that we are
giving you as much information as possible by contacting the WAVES
group and suggesting places where it would be useful to have
information about Supporting People. You can also be part of the
team who write the Supporting People newsletter. For more
information on getting involved in the newsletter please email
How to get a service
There are a number of ways that you can access our services:
- Through the Access Centre –
Call 0845 607 2000, visit our service centres
or email firstname.lastname@example.org
- Through your local hub
service directory is now available through SPOCC net.
A selection of Sitra members.
This page was last reviewed 22 May 2013 at 12:31.
The page is next due for review 18 November 2014.