Worcestershire Active Voices (WAVES)
Worcestershire Active Voices or WAVES are a panel
of service users who help run Housing Related Support in
Worcestershire. WAVES was set up to make sure that service users
have a say in the main areas of Housing Related Support.
WAVES was set up to make sure that service users have a say in
the four main areas of Housing Related Support:
- Buying new services
- Reviewing current services
- Developing services
- Running of Housing Related Support
It's very important to have service user involvement in all of
these areas so Housing Related Support can make sure that their
services are what services want and need. Anyone in a Housing
Related Support service can get involved in any of these four
The WAVES group has written the Housing Related Support User
Involvement strategy and this tells how you can get involved and
what the goals are for involvement over the coming year.
There are many ways that you can get involved in the Housing
Related Support service and these fall under four main types
- Individual – having a say in your support by telling your
support provider what your needs are and putting together a support
plan to work towards goals you choose. Every service user should be
involved in their support planning.
- Service – you can do this by getting involved with any groups
that your provider has such as residents' committees or service
user groups. You can also be involved in Housing Related Support
reviews, this is when Housing Related Support comes and checks out
the quality of its services. You will be asked if you want to talk
to the Housing Related Support or complete and questionnaires so
you can tell them about the service you get. Finally, you can
become a service user reviewer, this is someone who is either using
a service now or who has used one and now assists on service
reviews. They go out and talk to other service users about the
support they get and then help to write the report on that service.
If you would like more information on becoming a service user
reviewer you can email the team.
- Running the program – The WAVES group are involved with the
running of Housing Related Support and have a seat on the group
that runs Housing Related Support service called the Commissioning
Body. This group make all the major decisions about Housing Related
Support and the WAVES members ensure that service users are
considered in all these decisions.
- Access and information – you can help us make sure that we are
giving you as much information as possible by contacting the WAVES
group and suggesting places where it would be useful to have
information about Housing Related Support. You can also be part of
the team who write the Housing Related Support newsletter. For more
information on getting involved in the newsletter please email
How to get a service
There are a number of ways that you can access our services:
- Through the Access Centre –
Call 0845 607 2000, visit our service centres
or email email@example.com
- Through your local hub
This page was last reviewed 31 May 2013 at 14:12.
The page is next due for review 27 November 2014.