Home Care

Sometimes people need extra support to manage at home. It might only be for a short while, perhaps after an accident or a severe illness. For other people it might be a longer-term disability, health problem, or some other reason, which brings about the need for more permanent care arrangements.

Home Care (also known as home support or domiciliary care) are services arranged by Adult and Community Services where someone comes into your home to help with practical and personal tasks such as getting up; washing and toileting; organising meals; shopping; collecting pension money.

Who can have home care?

Home care is available to people who need help,so that they are able to remain living at home.

This may include:

• older people who are frail or vulnerable;
• people who have a physical, sensory or learning disability;
• people who have a physical or mental illness;
• people who receive regular care from a relative or friend.

For more Information about this please contact the Access Centre

Is there a charge for home care?

Adults* who receive a Home Care service arranged through Adult and Community Services generally have to pay a charge towards the cost of the service. The amount you pay will depend on:

• Whether you have capital (savings and any investments) above a certain amount.
• Whether you receive any of the following Social Security benefits:
  • Income Support
  • Attendance Allowance (AA)
  • Disability Living Allowance (Care). (DLA)
  • Severe Disability Premium (which is part of Income Support)

*Note: There are a few exceptions and Home Care staff will advise individuals where charges can be waived when services are being arranged.

What do I do now?

If you feel that you need help at home and want to ask whether you are eligible for a home care service, please contact our Access Centre.

If you prefer, you can ask someone else, such as a friend, relative or your GP to contact adults' and community services for you.

If you are in hospital at present and feel that you may need help when you leave, speak to a nurse or a social worker at the hospital.

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Find out more

You can ask for help yourself or you may ask someone such as a relative, friend or health professional to contact us on your behalf. In the first instance contact should be made with the Adult Duty Team or a Customer Services Advisor at:

The Access Centre.

Tel: 0845 607 2000

Email: socialcare@worcestershire.gov.uk.