Wyre Forest Customer Service Centre

For all your Council Enquiries.
No smoking is permitted inside the building or in the immediate vicinity.

Virtual Tour of the Centre

You can visit us at:

Kidderminster - Green Street, Duke House, Coventry Street
Stourport-on-Severn - Civic Centre
Bewdley - Load Street, Tourist Information Centre

Services Provided

Cultural, Leisure and Commercial Services

This division provides services for:

• cleansing services
• the Council’s Central telephone service
• emergency planning
• buildings’ services
• car parks and markets
• street furniture
• abandoned vehicles
• the council vehicle fleet
• refuse and recycling collection for homes and businesses
• waste minimisation
• pest control
• dog warden
• blue badge applications
• public conveniences
• public weighbridge in Green Street, Kidderminster

areas covered include:

• leisure and cultural development
• property asset management and valuation
• parks and open spaces
• allotments & sports pitch bookings
• countryside and conservation
• Kidderminster Cemetery
• tree maintenance
• arts development
• sports development
• play services
• museum services
• community events and development
• community centres and civic halls

Services Provided

Planning, Health and Environment

This division deals with:

• environmental health;
• housing strategy;
• licensing;
• community health;
• sustainability; and
• pollution control.

Areas covered include:

• food safety
• workplace health and safety
• infectious disease control
• private sector housing unfitness
• home repair assistance grants and disabled facilities grants
• registration of houses in multiple occupation
• energy efficiency schemes
• health promotion
• local air quality
• noise control
• public health issues
• licensing taxis
• general licensing enforcement

It also deals with:

• forward planning
• transport planning
• development control and enforcement
• building control
• conservation of buildings
• tree advice

Areas covered include:

• the Wyre Forest District Local Plan
• assessment of planning and building regulations applications
• development monitoring
• conservation area designations and character appraisals
• listed building applications
• dangerous buildings and structures
• street naming and numbering

Services Provided

Benefits Collection Officer

Collection of:

• Council Tax
• Non Domestic Rates
• Wyre Forest Community Housing Rent
• Other payments

Also deals with:

• Renewal of Concessionary Travel Passes
• Forms for Council Tax and Housing Benefits
• Renewal of Car Parking Permits

Services Provided

Stourport-on-Severn Collection Office

Collection of:

• Council Tax
• Non Domestic Rates
• Wyre Forest Community Housing Rent
• Other payments

Also deals with:

• Renewal of Concessionary Travel Passes
• Forms for Council Tax and Housing Benefits

Renewal of Car Parking Permits

Legal and Democratic Services

This division deals with:

• the provision of legal advice to the Council
• enforcement of by-laws
• prosecution of people who do not pay car park charges
• recovery of debts
• land charges
• land and property ownership and development
• committee management
• councillor support (advice and information)
• committee administration
• register of council-owned land
• Kidderminster Educational Foundation
• electoral registration and elections

Human Resources

This division deals with:

• employee recruitment
• employee welfare and counselling
• health and safety
• risk management
• payroll services
• industrial relations
• equal opportunities
• training and development
• councillor services (secretarial and clerical)
• information technology and computer systems

Strategy and Performance Unit

This division provides:

• the strategies and policies for the corporate management of the council
• strategic direction
• corporate performance
• Chief Executive
• local community strategic partnerships
• press and public relations
• graphic design and print services
• co-ordination of community consultation
• community safety
• website and the development of electronic government
• data protection and freedom of information
• economic development and tourism including Tourist Information Centres
• Local Government Ombudsman

Services Provided

Bewdley Cash Office

Collection of:

• Council Tax
• Non Domestic Rates
• Wyre Forest Community Housing Rent
• Other payments

Also deals with:

• Renewal of Concessionary Travel Passes
• Forms for Council Tax and Housing Benefits
• Renewal of Car Parking Permits

Services Provided

Tourist Information Centre

The Tourist Information Centre provides:

• information on events
• information on attractions
• accommodation services
• a general holiday information service

It also sells:

• books
• maps
• souvenirs
• local bus tickets etc.

Your Views Matter

Whether it's a gripe or a groan, praise or plaudit - we want your views.

At Wyre Forest District Council, we are committed to providing you with a good quality service. Your Comments, Complaints and Compliments are therefore important to us.

Telephone:  01562 732928

Write to:  
Chief Executive
Wyre Forest District Council
FREEPOST MID 19529
Stourport-on-Severn
DY13 8BR

Email: customer.service@wyreforestdc.gov.uk

Comments
If you want to suggest ways in which we can improve the service we provide, please contact us.

Complaints
If you want to complain about something the Council has done, or has failed to do please contact us.

Compliments
If you are happy with the service we provide, we would like to hear from you so we can make sure the good work continues.