Children's Social Care Services - Compliments, Comments and Complaints Procedure

Children

STATEMENT FROM THE DIRECTOR OF CHILDRENS SERVICES

"We know that sometimes you don't agree with all our actions. If you think we've got it wrong, it's really important to tell us so that we have a chance to look again at the actions we've taken.  We will listen to your views and make changes where that's possible.  Of course, it's also good to hear when things go well."

Richard Hubbard, Director of Children's Servcies
Councillor Liz Eyre, Cabinet Member with responsibility for Children's Services

We want to hear from you. We want to hear about the things which are going well, and those you are unhappy with.

You might like to tell us about:

• Being treated unfairly by your social worker, carer, etc.
• Not being included in discussions about your life.
• A decision being made which you don’t agree with.
• Being treated differently because of your race, age, gender or disability.
• How you are cared for.
• Not having contact with people who are important to you.

Advocacy
Stage One
Stage Two
Stage Three
Complaints Form