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How to Pay for Care  

A5 Booklet - print version How to Pay for Care  (36.42 KB)

1. What you can pay for

You can pay for home care, day care attendance, meals and transport charges using any of the methods mentioned on this page, you cannot pay for WRVS meals in this way.

2. How to pay

There are various ways you can make payments, depending on what suits you. You can ask a representative to make payments on your behalf, for example a relative or close friend.

Variable Direct Debit

If you choose to pay by this method, you will be given 10 working days notice of the amount to be requested from your bank. Your payments will be automatically. Payments are covered by the Direct Debit Guarantee, details of which can be found on the direct debit mandate. Please contact the Client Changing Team on 01905 766936 to request a direct debit mandate.

Telephone Banking, Online Banking or BACS

You will be able to make payments using your debit or credit card over the telephone, by online banking through your bank account or by using the BACS system. You will need to have your invoice number available.

By Telephone Using Debit/Credit Card

Contact:
Client Charging Team on 01905 766936
Worcestershire Hub on 01905 765763.
You will need to have your invoice number and card details ready.

Bank Giro Credit

The Bank Giro Credit slip on the bottom of the invoice can be presented at any bank, using cash or a cheque. Some banks may charge a fee for this service.

By Post

Complete and tear-off the Bank Giro Credit slip on your invoice and return it to us by post.
We do not recommend sending cash in the post.

Visa/Debit or Credit Card over the Internet

You can use the internet to make you payment. You will need to have your invoice number and card details available.
Further details can be found at www.worcestershire.gov.uk/epayments

In Person

At any Worcestershire Hub Customer Service Centres within Worcester City, Wychavon and Malvern Hills. Cash is accepted but cheques need to be made payable to the council that is receiving the payment. You will need to have your invoice number available.

More details on how to make payments fro Adult Social Care services can be found on the back of your invoice. If you need further information or to request a direct debit mandate contact the Client Charging Team on 01905 766936.

3. Monthly Billing Advice Documents

Once service has started and you have been notified of your weekly assessed charge, you will be issued with a monthly billing advice document detailing the service you have received and an invoiceconfirming how much you have to pay.

The billing advice and the invoice will be sent about 3 weeks after the end of the month that they are for.

4. If your charges change

If your weekly hours vary, your charge may vary.
If there is a permanent change to the help you receive each week, you will be told what your new charge is in writing.

5. If you are away from home

If you are away from home and are not receiving any help during the week, you should make sure your Care Provider knows in advance. Your Home Care visit can then be cancelled and you will then not have to pay for that time.

6. Any queries

If you have any queries concerning payment for your Home Care Services, please contact the

Client Charging Team.
Worcestershire County Council
Adult and Community Services
County Hall
Spetchley Road
Worcester
WR5 2NP

Tel: 01905 766936

E-mail: clientchargingteam@worcestershire.gov.uk