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Consumer Direct

Advice and support for consumers in Worcestershire is now provided by Consumer Direct. Consumer Direct is a telephone and online consumer advice service, which is supported by local authorities in the West Midlands, and by Government.

Consumer Direct provides clear, practical advice. From overcharging to faulty goods, and dodgy workmanship to reporting dishonest traders and scams.

Consumer Direct works in partnership with Worcestershire County Council’s Trading Standards Advice Services offering first level advice and information on a wide range of consumer issues. More complex problems, or complaints requiring further investigation or assistance are referred to Trading Standards or other advice services.

You can email Consumer Direct via the Consumer Direct website. The link below will take you directly to their Contact Us form.

Contact Consumer Direct online.

To speak to a Consumer Direct adviser, please call 08454 04 05 06. Opening hours are 8.00am and 6.30pm Monday - Friday or 9.00am to 1pm on Saturdays. (Minicom users should call on 08451 28 13 84).