Service Level Agreement (SLA)

The Learning Support Team is a service whose support is purchased by schools using delegated SEN funding. This support is negotiated in the Service Level Agreement (SLA).

During all the years of supporting schools in this way, over 90% of Worcestershire Schools have always purchased our SLA. We are delighted with this endorsement of our support and strive to continually listen to our schools and improve the service we can offer. To help with continuing improvement we collect data annually from schools with our SLA, to evaluate service quality, performance and impact.

Current data for 2007-08 is now being collated. Here are some comments  (54.43 KB) from last year’s data.

The current buy back from schools for 2008-09 is 91.34%

Schools and establishments that are not part of our SLA but are requiring our services, such as specialist assessments or training, can negotiate their requirements and purchase them through our additional services option. See our contacts page or training page to obtain details.

SLA schools can also purchase additional services and sessions at preferential rates, if required. SLA document  (1.13 MB)

Further Details of SLA  (66.33 KB)

• Funding
• How the service will be delivered
• Additional Services and charges
• Pupils with statements
• Services in detail